Customer Support

Wentrum is looking for Customer Support Representatives.
Requirements:
• Fluent English (B2 is a minimum);
• Business communication skills;
• Strong desire to work and constantly develop your skills and knowledge;
• Ability to learn fast;
• Basic knowledge of MS Office;
• Being a team player;
• Experience in customer support and communication with native speakers will be a plus.
Main Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers, colleagues and partners at all times;
• Communicating with customers and partners by calls, chats, emails and messages
• Providing partners with assistance related to orders;
• Promptly process orders, applications and resolve client’s requests;
• Providing feedback on the efficiency of the customer service process;
• Ensure customer satisfaction and provide professional customer support.
• No cold calling
What we offer?
• Office in the center (Podol);
• Communication with native speakers on daily basis;
• A free training opportunity and English classes with native speaker;
• Paid probation period;
• Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);
• Competitive and timely salary + up to 25% KPI;
• Ability to raise your fix every 6 months;
• Additional bonuses for cross-sells and up-sells;
• Bonuses for referring friends;
• Team buildings and corporate parties;
• Medical insurance;
• Official employment;
• Fruit and sweet days in the office;
• Paid vacation in 1 year;
• Corporate library;
• Free tea/coffee and cookies.
Looking forward to see you in our team!
Instagram page We are the best backup
Facebook page Wentrumcompany
Send your CV to yaroslav.voronkov@wentrum.com