Customer Support Specialist

Киев

Genesis is one of the largest Internet companies in the World operating both in the developed Western markets and fast-growing African and Asian markets:

• 200 million unique users per month on all of its sites and apps, and growing;
• the most prominent Internet media company in Africa and Kazakhstan;
• more than 900 employees in 9 offices all over the world;
• 500+ staff in Kyiv.

We’re looking for an experienced, results oriented Customer Support Specialist, to provide awesome technical and sales support to our clients.
You will work with our Sales team and customers to build relationships and drive value based on customer defined goals.
Requirements:

• 1+ years experience providing exceptional software, technical or sales-oriented customer support required.
• Ability to prioritize, problem-solve, and meet deadlines and goals.
• Skilled communicator (verbal and written).
• Fluent English (verbal and written) is a must.

Duties:

• Desirable work time - 11.00 - 20.00.
• Handle various incoming sales-focused requests.
• Support Sales Team by providing customer education and issue resolution.
• Maintain and deal with payments.
• Assist clients with Premium services activation and ensuring a high level of customer satisfaction enabling a successful renewal.
• Identify upsell opportunities, collaborate with internal teams to remediate issues and enabling new clients conversion.
• Ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of product and service.

We offer:

• the chance to build and manage a first-class legal team supporting a large-scale international IT business;
• a strong and enthusiastic team;
• convenient working conditions — a comfortable office (free fruit, breakfasts and lunches) located a 5 minute walk from the Taras Shevchenko metro station. Flexible working hours.
• sports and healthcare — running, swimming, football, basketball and other sports activities supported by the company.
• exceptional opportunities for professional growth— in-house training sessions and seminars, a corporate library, English lessons, participation in key IT events around the World.

Для резюме: https://gen.tech/vacancy/304