Сustomer Support Representative

Requirements:

 Fluent English (B2 is a minimum);

• Business communication skills;
• Strong desire to work and constantly develop your skills and knowledge;
• Ability to learn fast;
• Basic knowledge of MS Office;
• Being a team player;
• Experience in customer support and communication with native speakers will be a plus.

Main Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers, colleagues and partners at all times;
• Communicating with customers and partners by calls, chats, emails and messages;
• Providing partners with assistance related to orders;
• Promptly process orders, applications and resolve client's requests;
• Providing feedback on the efficiency of the customer service process;
• Ensure customer satisfaction and provide professional customer support;
• No cold calling.

What we offer?

• Office in the center (Podol);
• Communication with native speakers on daily basis;
• A free training opportunity and English classes with native speaker;
• Paid probation period;
• Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);
• Competitive and timely salary + up to 25% KPI;
• Ability to raise your fix every 6 months;
• Additional bonuses for cross-sells and up-sells;
• Career growth;
• Corporate trainings and grants for learning;
• Bonuses for referring friends;
• Team buildings and corporate parties;
• Medical insurance;
• Official employment;
• Various activities in the office;
• Paid vacation after 6 months;
• Corporate library;
• Free tea/coffee and cookies.

Looking forward to see you in our team!

Send your CV to   yaroslav.voronkov@wentrum.com

http://wentrum.com/en/

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