Техпідтримка

Customer support manager (part-time)

Booked.net hotel booking website is looking for a goal-oriented team player
Job Description: We are looking for an enthusiastic colleague to join our office in Kyiv. As a Customer Support Manager you will be an intermediary between customer and hotel. Your main duties will include assistance in pre and post booking (hotel reservations) inquiries and hotel support.

Qualifications:
• English — Upper Intermediate — spoken and written;
• Another language will be a plus;
• Excellent communication skills;
• Stress resistance;
• Problem-solving attitude;
• Good PC and Internet knowledge;
• Customer orientation.

Responsibilities:
• Solve problems of customers by phone and e-mail;
• Handle inquiries from hotels and hotel suppliers by phone and e-mails;
• Outbound calls to hotels/guests to arrange special requests;
• Provide feedback on the quality of the website on an ongoing basis.

We offer:
• Nice and friendly team;
• Interesting job with international customers in travel-related sphere;
• Comfortable office near «Holosiivska» metro station;
• Working hours: part-time — from monday to friday — 10:00—14:00 or 15:00—19:00.